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  3. That Dropped Call with Customer Service? It Was on Purpose

That Dropped Call with Customer Service? It Was on Purpose

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  • R This user is from outside of this forum
    R This user is from outside of this forum
    rssbot@lemmy.bestiver.se
    wrote on last edited by
    #1

    Comments

    Link Preview Image
    That Dropped Call With Customer Service? It Was on Purpose.

    Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

    favicon

    The Atlantic (www.theatlantic.com)

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    • R rssbot@lemmy.bestiver.se

      Comments

      Link Preview Image
      That Dropped Call With Customer Service? It Was on Purpose.

      Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

      favicon

      The Atlantic (www.theatlantic.com)

      J This user is from outside of this forum
      J This user is from outside of this forum
      jet@hackertalks.com
      wrote on last edited by
      #2

      Tldr: car steering and breaking didn't work, it was a repeatable problem, none of the mechanics could repeat it. After 108 days Ford re-bought the car and issued a refund to the owner.

      Read the books nudge, and sludge.

      S P 2 Replies Last reply
      0
      • J jet@hackertalks.com

        Tldr: car steering and breaking didn't work, it was a repeatable problem, none of the mechanics could repeat it. After 108 days Ford re-bought the car and issued a refund to the owner.

        Read the books nudge, and sludge.

        S This user is from outside of this forum
        S This user is from outside of this forum
        scrion@lemmy.world
        wrote on last edited by
        #3

        Actually, don't read the books. The concept is pretty much made up. Here is an entertaining podcast about that:

        Vercel Security Checkpoint

        favicon

        (pod.link)

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        • S scrion@lemmy.world

          Actually, don't read the books. The concept is pretty much made up. Here is an entertaining podcast about that:

          Vercel Security Checkpoint

          favicon

          (pod.link)

          J This user is from outside of this forum
          J This user is from outside of this forum
          jet@hackertalks.com
          wrote on last edited by
          #4

          I've read nudge, whats wrong with behavioral economics to influence behavior? it seems to work

          S 1 Reply Last reply
          0
          • J jet@hackertalks.com

            Tldr: car steering and breaking didn't work, it was a repeatable problem, none of the mechanics could repeat it. After 108 days Ford re-bought the car and issued a refund to the owner.

            Read the books nudge, and sludge.

            P This user is from outside of this forum
            P This user is from outside of this forum
            pagpag@lemmy.world
            wrote on last edited by
            #5

            Why do so many people misspell brake?

            J 1 Reply Last reply
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            • P pagpag@lemmy.world

              Why do so many people misspell brake?

              J This user is from outside of this forum
              J This user is from outside of this forum
              jet@hackertalks.com
              wrote on last edited by
              #6

              homonyms, hooked on phonics. There always their waiting to trip me up over they're.

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              • J jet@hackertalks.com

                I've read nudge, whats wrong with behavioral economics to influence behavior? it seems to work

                S This user is from outside of this forum
                S This user is from outside of this forum
                scrion@lemmy.world
                wrote on last edited by
                #7

                No, it doesn't work - that is exactly the problem. If you don't want to listen to the podcast (which would be a shame), they list a number of studies in the show notes.

                There are a few select cases for which personal nudges work, but only to a miniscule degree which is far less than the radical degree the authors claimed. And naturally, proposing nudge theory hinders actual, much more effe2, systematic changes that would really benefit the people - and that is a major problem.

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                • S scrion@lemmy.world

                  No, it doesn't work - that is exactly the problem. If you don't want to listen to the podcast (which would be a shame), they list a number of studies in the show notes.

                  There are a few select cases for which personal nudges work, but only to a miniscule degree which is far less than the radical degree the authors claimed. And naturally, proposing nudge theory hinders actual, much more effe2, systematic changes that would really benefit the people - and that is a major problem.

                  J This user is from outside of this forum
                  J This user is from outside of this forum
                  jet@hackertalks.com
                  wrote on last edited by jet@hackertalks.com
                  #8

                  Vercel Security Checkpoint

                  favicon

                  (pod.link)

                  Where do I find the show notes? This is all i see at the link you provided

                  I'd really like to see and engage with the thesis here, but it's not presented in a accessible way. Could you give the argument please?

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                  • J jet@hackertalks.com

                    Vercel Security Checkpoint

                    favicon

                    (pod.link)

                    Where do I find the show notes? This is all i see at the link you provided

                    I'd really like to see and engage with the thesis here, but it's not presented in a accessible way. Could you give the argument please?

                    S This user is from outside of this forum
                    S This user is from outside of this forum
                    scrion@lemmy.world
                    wrote on last edited by
                    #9

                    The papers are listed at the bottom of the screenshot you posted, I agree it's badly formatted so not immediately obvious / visible.

                    However, I can provide sources later on, I actually still have to get back to another post to provide some papers, but it'll be a while until I have the time to do that.

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                    • S scrion@lemmy.world

                      The papers are listed at the bottom of the screenshot you posted, I agree it's badly formatted so not immediately obvious / visible.

                      However, I can provide sources later on, I actually still have to get back to another post to provide some papers, but it'll be a while until I have the time to do that.

                      J This user is from outside of this forum
                      J This user is from outside of this forum
                      jet@hackertalks.com
                      wrote on last edited by
                      #10

                      ok, guess its these three papers

                      • https://doi.org/10.1080/01973533.2017.1356304
                      • https://doi.org/10.1177/1356389015590218
                      • https://doi.org/10.1073/pnas.2107346118

                      Our results show that choice architecture interventions overall promote behavior change with a small to medium effect size of Cohen’s d = 0.43 (95% CI [0.38, 0.48])

                      So the meta-analysis says nudging works, but not to some massive degree.

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                      • J jet@hackertalks.com

                        ok, guess its these three papers

                        • https://doi.org/10.1080/01973533.2017.1356304
                        • https://doi.org/10.1177/1356389015590218
                        • https://doi.org/10.1073/pnas.2107346118

                        Our results show that choice architecture interventions overall promote behavior change with a small to medium effect size of Cohen’s d = 0.43 (95% CI [0.38, 0.48])

                        So the meta-analysis says nudging works, but not to some massive degree.

                        S This user is from outside of this forum
                        S This user is from outside of this forum
                        scrion@lemmy.world
                        wrote on last edited by
                        #11

                        Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when "nudging":

                        403

                        favicon

                        (pmc.ncbi.nlm.nih.gov)

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                        • S scrion@lemmy.world

                          Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when "nudging":

                          403

                          favicon

                          (pmc.ncbi.nlm.nih.gov)

                          J This user is from outside of this forum
                          J This user is from outside of this forum
                          jet@hackertalks.com
                          wrote on last edited by
                          #12

                          Maier's letter to the editor is not peer reviewed; it counts as opinion, the original authors have not retracted their paper - so the matter is at best "divided"

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