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  3. That Dropped Call with Customer Service? It Was on Purpose

That Dropped Call with Customer Service? It Was on Purpose

Scheduled Pinned Locked Moved Hacker News
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  • J jet@hackertalks.com

    Tldr: car steering and breaking didn't work, it was a repeatable problem, none of the mechanics could repeat it. After 108 days Ford re-bought the car and issued a refund to the owner.

    Read the books nudge, and sludge.

    S This user is from outside of this forum
    S This user is from outside of this forum
    scrion@lemmy.world
    wrote last edited by
    #3

    Actually, don't read the books. The concept is pretty much made up. Here is an entertaining podcast about that:

    Link Preview Image
    If Books Could Kill

    The airport bestsellers that captured our hearts and ruined our minds

    favicon

    (pod.link)

    J 1 Reply Last reply
    0
    • S scrion@lemmy.world

      Actually, don't read the books. The concept is pretty much made up. Here is an entertaining podcast about that:

      Link Preview Image
      If Books Could Kill

      The airport bestsellers that captured our hearts and ruined our minds

      favicon

      (pod.link)

      J This user is from outside of this forum
      J This user is from outside of this forum
      jet@hackertalks.com
      wrote last edited by
      #4

      I've read nudge, whats wrong with behavioral economics to influence behavior? it seems to work

      S 1 Reply Last reply
      0
      • J jet@hackertalks.com

        Tldr: car steering and breaking didn't work, it was a repeatable problem, none of the mechanics could repeat it. After 108 days Ford re-bought the car and issued a refund to the owner.

        Read the books nudge, and sludge.

        P This user is from outside of this forum
        P This user is from outside of this forum
        pagpag@lemmy.world
        wrote last edited by
        #5

        Why do so many people misspell brake?

        J 1 Reply Last reply
        0
        • P pagpag@lemmy.world

          Why do so many people misspell brake?

          J This user is from outside of this forum
          J This user is from outside of this forum
          jet@hackertalks.com
          wrote last edited by
          #6

          homonyms, hooked on phonics. There always their waiting to trip me up over they're.

          1 Reply Last reply
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          • J jet@hackertalks.com

            I've read nudge, whats wrong with behavioral economics to influence behavior? it seems to work

            S This user is from outside of this forum
            S This user is from outside of this forum
            scrion@lemmy.world
            wrote last edited by
            #7

            No, it doesn't work - that is exactly the problem. If you don't want to listen to the podcast (which would be a shame), they list a number of studies in the show notes.

            There are a few select cases for which personal nudges work, but only to a miniscule degree which is far less than the radical degree the authors claimed. And naturally, proposing nudge theory hinders actual, much more effe2, systematic changes that would really benefit the people - and that is a major problem.

            J 1 Reply Last reply
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            • S scrion@lemmy.world

              No, it doesn't work - that is exactly the problem. If you don't want to listen to the podcast (which would be a shame), they list a number of studies in the show notes.

              There are a few select cases for which personal nudges work, but only to a miniscule degree which is far less than the radical degree the authors claimed. And naturally, proposing nudge theory hinders actual, much more effe2, systematic changes that would really benefit the people - and that is a major problem.

              J This user is from outside of this forum
              J This user is from outside of this forum
              jet@hackertalks.com
              wrote last edited by jet@hackertalks.com
              #8

              Link Preview Image
              If Books Could Kill

              The airport bestsellers that captured our hearts and ruined our minds

              favicon

              (pod.link)

              Where do I find the show notes? This is all i see at the link you provided

              I'd really like to see and engage with the thesis here, but it's not presented in a accessible way. Could you give the argument please?

              S 1 Reply Last reply
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              • J jet@hackertalks.com

                Link Preview Image
                If Books Could Kill

                The airport bestsellers that captured our hearts and ruined our minds

                favicon

                (pod.link)

                Where do I find the show notes? This is all i see at the link you provided

                I'd really like to see and engage with the thesis here, but it's not presented in a accessible way. Could you give the argument please?

                S This user is from outside of this forum
                S This user is from outside of this forum
                scrion@lemmy.world
                wrote last edited by
                #9

                The papers are listed at the bottom of the screenshot you posted, I agree it's badly formatted so not immediately obvious / visible.

                However, I can provide sources later on, I actually still have to get back to another post to provide some papers, but it'll be a while until I have the time to do that.

                J 1 Reply Last reply
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                • S scrion@lemmy.world

                  The papers are listed at the bottom of the screenshot you posted, I agree it's badly formatted so not immediately obvious / visible.

                  However, I can provide sources later on, I actually still have to get back to another post to provide some papers, but it'll be a while until I have the time to do that.

                  J This user is from outside of this forum
                  J This user is from outside of this forum
                  jet@hackertalks.com
                  wrote last edited by
                  #10

                  ok, guess its these three papers

                  • https://doi.org/10.1080/01973533.2017.1356304
                  • https://doi.org/10.1177/1356389015590218
                  • https://doi.org/10.1073/pnas.2107346118

                  Our results show that choice architecture interventions overall promote behavior change with a small to medium effect size of Cohen’s d = 0.43 (95% CI [0.38, 0.48])

                  So the meta-analysis says nudging works, but not to some massive degree.

                  S 1 Reply Last reply
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                  • J jet@hackertalks.com

                    ok, guess its these three papers

                    • https://doi.org/10.1080/01973533.2017.1356304
                    • https://doi.org/10.1177/1356389015590218
                    • https://doi.org/10.1073/pnas.2107346118

                    Our results show that choice architecture interventions overall promote behavior change with a small to medium effect size of Cohen’s d = 0.43 (95% CI [0.38, 0.48])

                    So the meta-analysis says nudging works, but not to some massive degree.

                    S This user is from outside of this forum
                    S This user is from outside of this forum
                    scrion@lemmy.world
                    wrote last edited by
                    #11

                    Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when "nudging":

                    403

                    favicon

                    (pmc.ncbi.nlm.nih.gov)

                    J 1 Reply Last reply
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                    • S scrion@lemmy.world

                      Given that you quoted from the last paper, there was a response from Maier et al. to that paper explicitly, correcting for publication bias and finding no effect when "nudging":

                      403

                      favicon

                      (pmc.ncbi.nlm.nih.gov)

                      J This user is from outside of this forum
                      J This user is from outside of this forum
                      jet@hackertalks.com
                      wrote last edited by
                      #12

                      Maier's letter to the editor is not peer reviewed; it counts as opinion, the original authors have not retracted their paper - so the matter is at best "divided"

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